Senior Analyst - Salesforce

A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences. About H.E. Services: At H.E. Services vibrant tech center in Hyderabad, youll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions. Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future. Read more about us: https://talent500.co/holman/home Roles & Responsibilities: Translate business requirements and policies into clear business flows, technical specifications and implement changes in systems/user account settings, etc. Responsible for technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management Maintain overall Salesforce.com system, including data loads, backups, and restores Manage dashboards, reports, forms, templates, page layouts, workflows and approvals Create and maintain end-user documentation including internal processes Manage and maintain third party apps and make recommendations on tools that will provide better user experiences and efficiencies Assist with data migration from other systems as needed Implement Salesforce updates and relative releases, which includes researching new functional additions to Salesforce through updates and how they might be of use to the ARI instance Manage the maintenance of the Salesforce platform and associated CRM system(s) to ensure data quality and security Develop and maintain custom Salesforce Dashboards, Reporting and Analytics to monitor all sales activity and results from the Sales teams Actively involved in reviewing, assessing and evaluating 3rd party applications Provide recommendations on best practices and efficient use of Salesforce and other applications to streamline end user and back-office operations Provide Website maintenance and technical support for Salesforce Web-to-Lead and Web-to-Case sites; updates content and graphics; monitors performance and results; evaluates and integrates new technologies as required Participate in development of other Salesforce administration team members through training, guidance, and sharing of best practices Collaborate and align with departmental leadership and Solutions Analysts to ensure effective prioritization, scoping, and execution of projects and tasks Other Salesforce related tasks and projects as assigned by management Perform all other duties special projects as assigned Must Have Skills: Lightning experience preferred. Experience developing applications from origination through deployment. Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat In-depth knowledge of Salesforce CRM, Salesforce.com Certification is preferred. Knowledge of Salesforce Maps and LinkedIn Sales Navigator is preferred. Education: Bachelors degree (Science Background Preferred) Communicating: Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences Ability to listen to request and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary

Location: Hyderabad, IN

Posted Date: 9/2/2024