Manager, Salesforce Enablement

We are currently seeking a full-time Manager, Salesforce Enablement to join our team. As the Manager, Salesforce Enablement, you will play a crucial role in driving the success of our Salesforce Financial Services Cloud initiatives. Reporting to the Director, Marketing & Sales Enablement, you will be responsible for enhancing user engagement, optimizing Salesforce functionalities, and ensuring seamless communication and adoption across all RPIA channels. Your work will directly impact the efficiency and effectiveness of our sales and marketing teams, empowering them with the tools and insights needed to achieve our business goals. The duties and responsibilities of the Manager, Salesforce Enablement include but are not limited to: User Engagement & Training: Trains, manages, and engages all Salesforce Financial Services Cloud users. Reporting & Dashboard Creation: Creates reports and dashboards using Enablement report types to provide timely and relevant insights to the sales team. Adoption & Communication: Drives the adoption/engagement activities and communications plan. Stakeholder Management: Manages engagement with stakeholders and effectively communicates release contents and expected capabilities across all RPIA channels – Retail Advisor, Offshore, Institutional, Wealth Manager, and High-Net-Worth. Change Management: Drives and manages change initiatives, focusing on impact and promoting new ways of working. Problem Solving: Facilitates problem-solving on a day-to-day basis, working closely with the development team on implementation challenges. Feature Backlog Management: Partners with business units to create and prioritize the features backlog, details user stories in Agile sprints, and ensures capabilities are in-scope, timely, and of high quality. Agile Team Leadership: Plays a leadership role in the Agile team, managing and prioritizing backlog contents and ensuring sufficient depth of groomed items for consumption and commitment. Critical Competencies: Technical Knowledge – Strong understanding of Salesforce Financial Services Cloud, Account Engagement, CRM Analytics, and Agile methodologies. Problem-Solving – Excellent analytical and problem-solving skills with the ability to facilitate solutions and handle implementation challenges. Communication – Excellent verbal and written communication skills to effectively engage stakeholders, including executives and convey complex information. Change Management – Ability to manage and drive change, ensuring smooth transitions and adoption of new processes and tools. Leadership – Strong leadership skills to guide Agile teams and manage user engagement and training initiatives. Collaboration – Strong aptitude for working collaboratively with business partners and development teams. Attention to Detail – Exceptional attention to detail in managing backlogs, user stories, and release communications. Project Management – Proven ability to manage projects, ensuring timelines, scope, and quality are maintained. Teamwork – Strong aptitude to motivate team members and encourage a thriving, team-first culture. Brings a spirit of collaboration with the ability to maintain strong working relationships with peers and leaders within the organization. Requirements: Bachelor’s degree in Business, Marketing, Business Analytics, Information Technology, or a related field. Minimum of three (3) years of experience in Salesforce administration or enablement roles. Proven experience in Agile methodologies and project management. Strong understanding of financial services and related Salesforce solutions. Strong analytical skills and business acumen Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Additional Information Position Type: Full-Time Permanent Work Location: Toronto To learn more about life at RPIA, visit https://rpia.ca/ our-firm/our-culture Read our firm’s magazine, Voices of RPIA: https://online.flippingbook.com/view/102868306/ RPIA is proud to be Great Place to Work Certified™. What sets us apart? Exceptional single and family benefits package that includes health, dental, and vision insurance plus additional Health Care Spending and Wellness credits. Homewood Health Employee and Family Assistance Program to support mental well-being and extends to all family members in your household. Opportunities for professional and personal growth through: Cross-functional Mentorship Program Internally curated Leadership Skills training program Community outreach opportunities organized through our volunteer lead Allyship and Social committees. RPIA is an Equal Opportunity Employer We believe in the power of diversity of thought, and we aspire to have an inclusive workplace that mirrors the fabric of our community. We strongly encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to providing an accessible and equitable application and hiring process and will make accommodations should you require it at any point. We encourage you to connect with us at hrrpia.ca if you require accommodation during the recruitment process. Our culture is defined by our five core values: excellence, partnership, transparency, integrity, and community. Our clients often say the outstanding service we deliver is as important to them as the returns we achieve for them. With over 100 employees and $10 billion under management for a broad investor base of institutions and private clients, we proudly remain privately owned by employees who invest alongside our clients.

Location: Toronto, CA

Posted Date: 7/2/2024