Incident / Problem Manager x 2 - ITIL/ITSM - All Levels - Swindon - FinTech - New

Incident / Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New!

£28,000 - £38,000 + Benefits + Bonus + Hybrid

+++ 2/3 days on site per week +++

Leading organisation in Swindon requires a number of Incident Managers / Problem Managers to join its growing ITIL Service Operations function. Suitable candidates will have the following:

• Circa 2 years in ITIL Service Operations with a focus on Problem Management
• Analytical approach to problems and excellent attention to detail
• Work under pressure and to deadlines
• Continuous Service Improvement mindset
• BI Tools – Ideally Power BI or EazyBI - Desirable
• Jira/Jira Service Desk / Confluence - Desirable
• Excel

Duties will include the following:

• Assisting in Problem Management investigations with technical subject matter experts
• Partaking in post incident reports for all major incidents to senior IT leaders
• Being responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
• Delivering results of the problem investigation to stakeholders
• Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources
• Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques

Excellent package including bonus and hybrid working. Please send CV for full job description and an informal chat