Credit Controller

Life’s Good at LG!

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

You are a smart cookie. You like to dig into the data and find creative solutions.

You are motivated and driven. You thrive on a challenge and want to be No. 1.

You are a people person. You like helping people out and you want to understand where they’re coming from.

You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.

The Opportunity

This is a fantastic opportunity to join our Credit Control and Accounts Receivable team as a Credit Controller Manager. Our Credit Control and Accounts Receivable team is responsible for collection and processing of debit notes. As a Credit Controller, you will assume responsibility for manage a portfolio of accounts by debit note resolution and proactive cash collection to terms and in a timely manner. In addition, you will do debit note management, account reconciliation, resolving invoice queries and debit note disputes within specific timescales and monitoring held order status.

Your Role & Responsibilities

• Lead by example and engage the team on developing effective processes across the whole life of the debt, and thereafter applying a continuous improvement ethos.
• Champion strong customer service and manage service delivery
• Manage stakeholder engagement with both internal and external stakeholders to ensure processes are as effective and efficient as possible with the view to automating as much as of the process as possible to drive value for money
• Customer registration/modification on GERP
• First contact point of insurance companies for mitigating trade AR risks
• Leading the ROE/Legislative reform operational team for internal debt collection as well as managing the outsourced activity for this debt
• Monitor, review, and update the debt management policies and processes
• Analyse management information to monitor, report and challenge on both internal and supplier performance
• Ensure succession planning and cross-over of understanding across all penalty schemes
• Liaise with the accounting team to support internal/external audit process
• Management of the risks in the ROE/Legislative reform penalty schemes debt collection process and contract and review/amend controls as appropriate to ensure that risks are properly identified and mitigated
• Liaise with the AR team in respect of credit limits and held order issues
• Optimise credit insurance costs by analysing credit limit usage status in conjunction with sales forecasts
• Produce periodical and ad-hoc reports; credit risk management packages
• Debit note management including processing on to internal on line system
• Internal and external chasing of high volume of debit notes to resolution
• Chasing overdue debts in line with overdue collection cycle

Skills, Education & Experience

• Finance or Credit Management Qualification (e.g. AAT/CCAB) desirable or qualification by experience of finance systems, processes and Credit Management (Minimum 5 years).
• Experience in managing a financial operational team and sound knowledge of financial processes and systems.
• Strong query management (debit note) skills with a good working knowledge of Microsoft Office packages with intermediate to advanced Excel skills
• Experience of Oracle based system is an advantage
• Highly numerate, analytical, highly organised and with a good eye for detail
• Ability to multi-task and manage multiple work streams to tight deadlines
• Ability to work under pressure in a busy environment
• Flexible and willing to adapt to changing business requirements
• Experience of working within a performance management environment – KPIs and Service Level Agreements

Your Benefits

• 9% Employer Contribution into your Pension
• Life Assurance
• Private Healthcare (including optical & dental) for you and your family
• 25 Days’ Annual Leave (+ Public Holidays)
• Staff Discount
• Subsidised Cafeteria

Our Equal Opportunities Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.