IT Technician - Full-time/part-time/term time only

Harrap ICT

(Onsite and Office Based) IT Technician Hampshire - Driving Licence Required

£22,500 - £26,000dependant on experience

This role requires a driving licence as well as applicants having somewhere to keep a work car overnight as you will be travelling between sites and the office on a daily basis.

Harrap ICT provides high quality support to primary schools across Hampshire. The majority of our work is done on-site at the schools but we also provide remote assistance over the phone or via the Internet.

Job Description

The company is expanding and has a vacancy for a bright IT Technician. We are looking for an intelligent and self-motivated individual to work with the support teams ensuring that all customers receive a high quality, reliable and secure service.

Essential attributes for a successful candidate:

• A desire to impress colleagues and customers

• Using initiative to deliver impressive results

• Eagerness to learn and develop tech skills

• Flexibility, team spirit and adaptability

• Excellent communication skills

• Friendly, confident, smart and personable

• Enthusiastic, tenacious and hard working

You must thrive on a challenge and have the experience and ability to work to deadlines

The role involves working as part of a small team and as an individual to support school staff on routine and ad hoc visits including helping and advising on issues, repairing machines or troubleshooting faults with wireless systems.

Whilst this role primarily focuses on providing support, there will be wide exposure to all activities undertaken by Harrap ICT and also project/R&D based work.

The job will involve providing remote support from our office in Winchester as well as travelling to schools across Hampshire as required.A full driving license and use of own car is preferred.

You will report to the Support and Operations Managers. Taking ownership of issues, tracking calls and communicating with customers and colleagues is the key to being successful in this role.

There will be opportunity for advancement for the right candidate.

Key Responsibilities

• Receiving customer calls and providing telephone support

• Fixing computers and issues on-site and in our workshop

• Managing and tracking support issues effectively and communicating progress to customers

• Working with team members to meet deadlines

• Using initiative to learn and be up-to-date with the latest technologies

Key Skills

• IT hardware knowledge is desirable but not essential

• Some Windows Server experience (Active Directory and Group Policy) is desirable but not essential

• Experience of working with/building computers

• Natural affinity for technology

• A logical approach to troubleshooting problems

• Ability to work independently and within a team

Additional Information

- Our standard week is 37.5 hours to fit around customer requirements, with 30 minutes of daily breaks.

- Work car is provided for travel.

- Fuel card provided for expenses.

- 31 days holiday including standard public holidays.

- Gain 1 additional day of holiday entitltement for each full year of service up to 5 days increasing holiday allowance up to 36 days.

- We are also accepting applicants looking for a part-time and/or term time only role with a minimum of 3 working days, working 9-5 (during term time if relevant).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.

On that basis we require that applicants reveal all criminal convictions, cautions, reprimands and warnings, both spent and unspent. If you are successful with this application, any failure to disclose such information could result in dismissal or disciplinary action.

To apply please email your CV and covering letter.

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Location: Winchester, GB

Posted Date: 6/26/2024